Jacqueline Durand is seen before she was mauled by dogs. (CBS Mornings / YouTube screen shot)

Pet Sitter Mauled by Dogs, Bitten 800 Times, Shows Face for the First Time: 'I Would Like an Apology'

By Amanda Thomason March 17, 2022 at 12:18pm

Editor’s Note: Our readers responded strongly to this story when it originally ran; we’re reposting it here in case you missed it. An update has been added at the end of the story.

Jacqueline Durand, like many other college students, worked as a pet sitter. The job is great for people who love animals, and Durand was definitely an animal lover.

She had a lot to look forward to, and the then-22-year-old was set to graduate next year from the University of Texas, Dallas. But just two days before Christmas in 2021, she suffered an unusually brutal attack while visiting two dogs she was pet-sitting — and her life has been changed forever.

The dogs, which she had met before and she said seemed fine, attacked her as she came in through the front door to care for them. They were both large dogs: Lucy was a German shepherd mix, and Bender was a boxer/pitbull mix.

The two dogs pinned the petite Durand and began to maul her, tearing off large portions of her face and biting her over 800 times, according to CBS News.

“While being mauled, she lost both ears, her nose, her upper lip, her cheeks and lost essentially all jaw muscles along with the capability to chew food,” the GoFundMe set up by a family friend said. “Jacqueline will have a very difficult and long road ahead through surgeries, various therapies, and the everlasting trauma of this attack.”

Durand told CBS News that at the time, she thought it was all over: “I thought I was going to die.”

And she probably would have, if not for one small detail about her entry: The door had been opened and did not shut, triggering a security alarm.

When police arrived, the dogs were so aggressive that it took 37 minutes for officers to be able to enter the home so a medic could enter and whisk Durand to the hospital.

She had lost 30 percent of her blood and was in very bad shape. She was rushed into seven hours of emergency surgery, where she experienced multiple resuscitations. Her parents didn’t even know what had happened until hours into the surgery when they heard from one of the doctors.

“It was clear that he was saying she’s in for a fight for survival,” father John Durand said. “And as we later found out, she had to be resuscitated on the trauma table.”

Following the surgery, Durand was placed in a medically induced coma for a week, and though she was still in bad shape, her parents were just thankful she was alive.

As she went through reconstruction, therapy and extensive healing, the focus turned to the dogs and their owners, Ashley and Justin Bishop. The Bishops said the attack was unprecedented and that their two dogs had never shown any signs of aggression before.

“I have three kids,” Justin Bishop told police. “One is 3 years old. No history of violence. None.”

A judge ordered that the two dogs be euthanized.

“We are heartbroken by the tragic incident involving Ms. Durand,” a statement from the couple said. “We know that she was injured severely, and are devastated by what she and her family are going through. We would never knowingly put anyone in harm’s way, and were shocked by what happened at our home.

“Due to pending litigation we have been advised not to give any interviews, however, we want Ms. Durand and her family to know that we fervently pray for her recovery daily.”

According to Durand, though, the owners had not contacted her — and they never even finished paying her for her services.

“I would like an apology,” she said, according to reporter David Begnaud with CBS News.

Throughout it all, Durand has been a trouper, and she decided to share her story and the slow, painful process of her recovery with the world.

In an interview released in March 2022, she said she had a lot of hope despite all the suffering she has experienced.

“I feel like I didn’t ask for this,” the college student said. “So, I think that it’s time to show who I am now, and I can’t be scared of it.”

The attack hasn’t put Durand off of animals, and she still loves her own two pups and hopes to train dogs someday. Her boyfriend, Nathan, whom she helped get through cancer treatment previously, stayed by her side and was able to show her the same sort of care she showed him, she said.

The GoFundMe raised more than $390,000, and Durand expressed her gratitude to those who have followed her story and offered support.

“I am so blessed to be surrounded by so much love and support as I go through this hard time in my life,” she posted on Facebook in January 2022. “Thank you everyone who is supporting and loving me every step of the way since the beginning! I am making good progress every single day that I’m here. Prayers are being answered! Thank you.”

She also had a message to pet owners who use the services of pet sitters, imploring them to be honest about their animals’ behaviors.

“I want for dog owners to know their animals and be able to communicate with their sitters how they are,” Durand said.

“Honestly, I’m speechless. After every meet and greet I had, I always felt the same with those other dogs and they don’t change their attitude from the time that I meet them to the time that I go there for the first time.”

Durand has continued to share the story of her recovery and surgical reconstruction on Facebook.

“I’m really satisfied with how much progress I am seeing with the discoloration improving as well as the fact that I have an UPPER lip now!!” she said in a March 31 post. “And the bolts that I’ve been excited about getting for at least 6 months now are in and now it’s just the waiting game of healing and getting those prosthetic ears!! More updates to come!”

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