US Auto Regulators Investigating Tesla Over Steering Wheels That Can Fall Off
U.S. auto safety regulators have opened an investigation into Tesla’s Model Y SUV after getting two complaints that the steering wheels can come off while being driven.
The National Highway Traffic Safety Administration said the probe covers an estimated 120,000 vehicles from the 2023 model year.
The agency said in both cases the Model Ys were delivered to customers with a missing bolt that holds the wheel to the steering column. A friction fit held the steering wheels on, but they separated when force was exerted while the SUVs were being driven.
The agency said in documents posted on its website Wednesday that both incidents happened while the SUVs had low mileage on them.
Messages were left seeking comment from Tesla, which has disbanded its media relations department.
In one complaint filed with NHTSA, an owner said he was driving with his family on Route 1 in Woodbridge, New Jersey, when the steering wheel suddenly came off on Jan. 29, five days after the vehicle was purchased. The owner wrote that there were no cars behind him, and he was able to pull toward the road divider. There were no injuries.
The complaint has a link to a Twitter posting from the owner that included a video of the detached steering wheel and pictures of the white Tesla being towed.
@elonmusk @TeslaOwnersWW @BLKMDL3 Family was excited to receive Tesla Y delivery on 1/24/2023. Was driving on highway and all the sudden steering wheel fall off, was lucky enough there was no car behind and I was able to pull on devider #SafetyFirst #Fixit #TeslaModelY #help pic.twitter.com/4UMokFA2cv
— Prerak & Neha Patel (@preneh24) January 30, 2023
At first a Tesla service center gave the owner a cost estimate of $103.96 to repair the problem. The service center apologized in what appear to be text messages posted on Twitter.
When the owner wrote that he had lost faith in Tesla and asked for a refund, the service center removed the charge and wrote that Tesla doesn’t have a return policy, but he could reach out to the sales and delivery team.
@elonmusk Am I responsible for manufacturing defect? It’s not even week and getting bill for faulty steering wheel. Isn’t it company’s responsibility to fix it? I would greatly appreciate refund and keep the car as we lost trust and family is not feeling safe driving it back. pic.twitter.com/7ZsO4ZiXNu
— Prerak & Neha Patel (@preneh24) January 30, 2023
The man was later given the option of keeping the car or getting it replaced with a new one, according to his post on Twitter. He posted that Tesla did replace his car.
@elonmusk @BLKMDL3 @TeslaOwnersWW @tesla
First, I would like to thank all who supported me.
Today, I received a new/replacement @Tesla Y.
Just FYI – I received a call from @NHTSAgov defect investigation team, they are looking into this matter. pic.twitter.com/dh7LwLwWeD
— Prerak & Neha Patel (@preneh24) February 24, 2023
Detached steering wheels are rare in the auto industry, but not unprecedented. In February, Nissan recalled about 1,000 Ariya electric vehicles because the wheels could come off of the steering column due to a loose bolt.
Yet the latest NHTSA investigation adds to a long string of problems that Tesla is having with the U.S. road safety agency. In the past three years it has opened investigations of Tesla’s “Autopilot” driver-assist system crashing into parked emergency vehicles and problems with suspensions. At least 14 Teslas have crashed into emergency vehicles while using the Autopilot system.
The agency also is investigating complaints that Teslas can brake suddenly for no reason.
In February, NHTSA pressured Tesla into recalling nearly 363,000 vehicles with “Full Self-Driving” software because the system can break traffic laws. The system, which cannot drive itself, is being tested on public roads by as many as 400,000 Tesla owners. But NHTSA said in documents that it can make unsafe actions such as traveling straight through an intersection while in a turn-only lane, going through a yellow traffic light without proper caution or failing to respond to changes in posted speed limits.
The U.S. Justice Department also has asked Tesla for documents from Tesla about “Full Self-Driving” and Autopilot.
NHTSA has sent investigators to 35 Tesla crashes in which automated systems are suspected of being used. Nineteen people have died in those crashes, including two motorcyclists.
Since January 2022, Tesla has issued 20 recalls, including several that were required by NHTSA. The recalls include one from January of last year for “Full Self-Driving” vehicles being programmed to run stop signs at slow speeds.
The Western Journal has reviewed this Associated Press story and may have altered it prior to publication to ensure that it meets our editorial standards.
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